FAQ

Here are Arom'Team's answers to our customers' most frequently asked questions

Products:

I would like to use your flavors in food. Is it risky?

The flavors offered on this site are above all flavors intended for food and subsequently adapted to the electronic cigarette.

Their primary use is therefore food, which can therefore flavor yogurts, enter into the composition of a cake or even flavor drinks.

It There is no more danger with these flavors than with the flavors available in the supermarket.
On the contrary, the products offered on this site are devoid of certain controversial substances .

        - Why do you offer remanufactured bottles when manufacturer bottles are available?

attractive prices. However, the only way to lower the cost of each product is to offer it in less packaging.

Our catalog is always larger and, we hope, attractive. To offer many flavors in reasonable packaging and therefore to reduced price allows you to test new flavors without breaking the bank, even if it must be admitted that this repackaging is a considerable workload as far as we are concerned.

In addition, some manufacturers do not deliver suitable bottles.

Such is the case for Flavor West, Concentrated Flavors or The Perfumer's Apprentice.

The aromas Mom and Pop are on their site in bottles from 10ml to; $6.95, or 6.20€.

Manufacturer's bottles LorAnn Oils contain less than 4ml.

Arom'Team is fighting to make DIY accessible to everyone. everyone, including beginners, without penalizing anyone with a crippling cost.

In addition, note that the flavors Capella Flavors, The Perfumer's Apprentice , LorAnn Oils, Flavor West, Mom and Pop and Concentrated Flavors are directly ordered ;s at the manufacturers headquarters, USA.
They are refurbished by us at ; reception without any intermediary.

            - Why the nicotine bases you offer are only in 115ml bottles ?

We have chosen not to offer bottles larger than 115ml so as not to sacrifice to agrave; the quality; products.
And to be honest, we didn't want to get into the stock game until then. legislation, considering that this approach could undermine the commitment to the fight for electronic cigarettes.

Some people will tell us that we have lost customers.
We will reply that we did not want to take advantage of the difficulties that were looming at the time. the horizon and we are invested in defending the rights of vapers.

In addition, the decrees published last August now only authorize the disposal of remaining stocks over a few months before the obligation to offer only 10ml bottles of nicotine base. e.

Là also, it seems that we must continue the fight together, time is running out.

          - I want higher packaging, what do you offer?

We would like to be able to satisfy all requests but we limit ourselves to the bottles offered on the site due to our structure.

Similarly, we cannot process orders or pre-orders specials, only products offered online are available.

          - I'm disappointed that I can't find everything I need on one site

Since our creation, our vocation has been DIY.
We have never focused on our activity on the electronic cigarette specifically but the search for quality food flavorings.
So we offer everything necessary for the preparations.

          - I'm looking for a specific flavor that I can't find with you
Feel free to let us know by email. You might be surprised at our responsiveness.

Payment:

; - I tried to place an order but its payment is refused

We offer the possibility to pay by bank card, via our bank's secure platform, the Crédit du Nord solution.

If you encounter difficulties, you will need to contact your bank.

Delivery :

            - I am amazed; prices listed for shipping, you can find cheaper.

We have adapted a fixed price for each European zone, knowing that the international rates of the Post office are... daunting !
Là also, we take to; our charge any overrun.

As an example, a package sent in Switzerland charged 7.90€ will actually cost us more than 14€.

Finally, note that we are all dependent on changing postage rates.

       ;    - I just ordered, when will I receive my products?

We do our best to process your order as soon as possible.

Your order will be dispatched the same day (except Wednesday and weekends) if you ordered before 2 p.m.

We do not indicate postal times but delivery is managed. usually done in 48 hours in France, 3 to 30 minutes. 7 days in Europe - although this area is no longer within our control.

           - My order has been dispatched, you have communicated to me; a tracking number but the site of the Post does not indicate anything.

We are all victims of many malfunctions of our postal services.

Although your orders are processed most of the time in less than 24 hours and normally ;posed to la Poste, it happens that the mail is not flashed; by their services and therefore does not benefit from its follow-up.

We know né ;unless your order will be processed as normal and will arrive at destination, but without tracking...

We stay at your disposal for any further questions.

Just send us a message, we'll be happy to get back to you:

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