Terms of sale

  • Purpose

These terms and conditions are agreed in part by Arom-Team, whose registered office is 13 rue de la Courondelle in Beziers, France (No. Siret: 449 144 388 00027), and secondly, by any person or entity making a purchase via the arom-team.com website, referred to as "the buyer".

The customer acknowledges having read, at the time of placing the order, special conditions of sale stated on this page and expressly accept them without reservation. These terms and conditions shall prevail over any other conditions contained in any other document, unless prior express written consent.

These terms and conditions govern the relationship between Arom-team and client, both parties accepting them without reservation. These terms and conditions shall prevail over any other conditions contained in any other document, unless prior express written consent.

  • Products

The prices of our products are indicated in euros, including VAT. Prices on the product pages are not displayed delivery costs.
All products and services are offered subject to availability. In case of unavailability of a product after placing the order, the customer will be notified by mail. Products can be exchanged or refunded within a legal deadline of 7 days.

The prices of all products are valid for the same day.

  • Orders

If the customer wishes to order, he must first identify himself.

To this end, it will fill according to information provided online, a form provided in which he shall mention the information necessary for his identification including name, address and email, phone number, billing address and delivery.

Any of the order modification request validated by the customer will not be taken into account if the request is made by email to contact@arom-team.com or via the contact form on the site, and accepted in return by Arom-team.

Arom-Team reserves the right to cancel without justification and refund any order.

  • Payment

Arom-team offers several payment methods:

  • By credit card (Visa, Eurocard, Mastercard) via secured Web Affaires - Credit du Nord servers.
    This use of this server do not give access to Arom-Team to the customer's bank information.

  • By bank transfer

The order is processed upon receipt of its settlement.

  • Delivery

The products are delivered to the delivery address when ordering. European and international deliveries are accepted and several shipping methods are available with and without tracking of the package.
Packages sent without tracking may not benefit from any guarantee in case of loss by the postal service and Arom'team will make no exchange or refund if the shipping method is selected.
The customer benefits from reduced shipping costs do not allow a package tracking and then accept the consequences of its loss.

Arom'team can not be held responsible for the loss of the parcel by the postal services or any customs seizure. No packages will be shipped back.

Free shipping does not allow customers to choose the shipping method. Arom-Team adapts the delivery according to the parcels. If a change is made after the order has been finalized, Arom-Team then sends the customer the tracking data (if available) according to the chosen carrier.

The times indicated on the order deadlines are estimated working days after the order validation.

For shipments in Europe, the deadlines are indicative. Arom-team disclaims any liability for late delivery for tracked parcels or loss for parcels in economic shipping method.

Upon delivery, damage or spoliation must be specific reserves, complete, dated and signed on the delivery by the recipient in the presence of the delivery person, and refuse the package. Buyer should confirm the anomaly to the carrier by a letter with acknowledgment of receipt within 2 days and send a copy of his letter to Arom'team customer service .

If one or more products are not in accordance with the delivery, the buyer must make a complaint to the Arom'team customer service within 2 days. Any claim beyond this deadline will be considered.

In case of error of delivery or exchange, the products must be returned to the seller as a whole, in original packaging and in perfect condition to the address of Arom-team.

  • Right of withdrawal:

Physical buyer (not professional) has a right of withdrawal of seven days from receipt of the goods.

The customer must inform Arom'team and confirm by mail. The purchaser will then receive a refund or exchange. The return costs are borne by the customer.

Returns must be in their original packaging with instructions, accessories and in perfect condition for resale. Products returned visibly damaged or degraded will not be returned or exchanged.
Arom'team advised to return the products via a tracking shipping method to prevent loss of packages.

PG/VG base, Nicotine base, Liquid vials, flavorings, additives, are excluded from this right of withdrawal due to their customization and hygiene reasons.
Otherwise, refund will be made within 30 days after receiving the package returned by the buyer.

  • Warranty

All products sold by Arom'team benefit from the legal guarantee provided by Article 1641 of the French Civil Code.
Consumable type of product  are excluded from the guarantee. The following products are designated consumables : PG/VG base, Nicotine base, e-liquids, flavorings, additives.

In case of non-compliance of a product, it can be returned after confirmation of Arom'team  customer service (via email or contact form website address). Arom'team will proceed to refund or exchange.
The return costs are borne by the customer.
Excluded from this guarantee : PG/VG base, Nicotine base, liquid bottles, flavors and additives for hygiene reasons.

  • Liability

The customer acknowledges use Arom'team products knowingly. Arom'team can not be held responsible for any of the health problems of the customers.

  • Intellectual Property

The Arom'team.com site and all its components (trademarks, domain names, texts, structure, animations, images, photographs, illustrations, packaging, patterns, logos, sounds and music) are the exclusive property of Arom'team.
No element of the site may be used, reproduced, distributed or published in whole or in part without prior written permission of Arom'team.

  • Specials

During promotions, coupons, vouchers and other gift can not be combined between them.

  •  Applicable law

These terms and conditions are exclusively governed by French law.
Any dispute arising from the application, interpretation and enforcement of these General Terms and Conditions under the jurisdiction of Montpellier, France, including in cases of appeal or multiple defendants.

  •  Personal data

In accordance with the Act relating to data, files and freedoms of January 6, 1978, the name information of buyers may be subject to automated processing.
No data is transmitted to business partners. Users have a right to access and correct data concerning them, according to the Law of January 6, 1978.
The automated processing of information, including management of email addresses of users of the site has been declared to the CNIL (N°1685580)


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